At some point in the lifespan of your small business, you have to grow up. What do I mean by this? You stop living in a reactive, chaotic environment and you become more strategic and structured.

When you first start your business, you are desperate for clients/customers. You don’t have the luxury of turning down business, you are just hoping to pay bills and keep the lights on.

Now that you are all grown up, it is time to start running your business that way.

  1. Buyer personas are a great way to identify the best customers for your business. Buyer personas (sometimes referred to as marketing personas) are fictional, generalized representations of your ideal customers. Segment your audience by age group, interests and other relevant demographics. This provides great insight into buying decisions, behaviors etc. Once you understand this, you can target your marketing and the tools you use to reach your customers.
  2. Internal processes need to be defined; as you add employees they need to be on the same page. How will services be delivered? How will you communicate with your clients/customers? Spend time outlining all the actions you take in a day and start creating systems. Set up a SOP (standard operating procedures) binder – this way as you grow, you maintain your culture and way of doing things.
  3. Write up your job description; what do you want to do as the company grows? How will your position change? You will no longer be accounting, human resources, marketing…the list goes on. Your talents best lie in other areas of the business, you will need to let go to grow.

Evolving your business over the years is the most important task you will have, it is also the hardest. There will be frustrations, sleepless nights and so much change. It is all part of the journey, just know you are not alone. We are all experiencing it.

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